Terms and conditions of use

PRIVACY POLICY

INFORMATION PRINCIPLES

In compliance with current legislation on personal data protection (Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal, hereinafter LOPD), Cueva Mobility Solutions, S.L. informs you that the personal data collected in the forms contained on this site, as well as those data that access as a result of browsing, query, request or contract, or any transaction or operation made from this website will be stored in files under the responsibility of Cueva Mobility Solutions S.L.

 

PURPOSE

The collection and processing of personal data collected through this website is done in order to carry out the delivery of Cueva Mobility Solutions, S.L. services offered through these pages, and to provide information about their own activities and news that may be of interest.

 

Cueva Mobility Solutions, S.L. will not use the personal information for additional purposes of marked at each site where data is requested.

 

USER CONSENT

Sending personal data via forms on this website or, if applicable, send e-mails requesting information or services, is the User's consent to their personal data being used in accordance with the above purposes and acceptance of this Privacy Policy.

 

USER RIGHTS OF ACCESS, RECTIFICATION, OPPOSITION AND CANCELLATION

Users may exercise their rights of access, rectification, cancellation and opposition to the processing of personal data under the terms and conditions provided in the “LOPD”, including directing your signed copy of your ID to: info@cuevabikes.com

 

You can resolve any questions about this Privacy Policy by contacting us through info@cuevabikes.com

 

SECURITY

Cueva Bikes undertakes to treat as absolutely confidential personal data and to use them exclusively for the stated purposes. It also guarantees that it has taken appropriate technical, administrative and organizational facilities, systems and processes necessary to ensure the safety of their personal data and avoid its alteration, loss, theft, or unauthorized disclosure. All this, in accordance with the provisions of Article 9 of the “LOPD” and “Real Decreto 1720/2007, de 21 de diciembre,” where is approved the “Reglamento de desarrollo de la LOPD”.

 

COOKIES POLICY

HOW WE USE COOKIES:

Cookies are small chunks of information stored in the browser being used by each user that allow servers to remember certain information that it may need on subsequent occasions.  This information allows the system to identify you as a specific user, save your personal settings, and keep track of technical information such as the number of visits or specific pages visited. Users that do not want to receive cookies or who would like to be notified before they are stored in their computers can configure their browsers accordingly.

 

The cookies we use do not store any type of personal information, or any type of information based on which you may be identified. These cookies allow us to offer you a better service. Some of them are strictly necessary for the proper running of the page, while other cookies allow to improve performance and your user experience.

 

TURNING OFF COOKIES:

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site or any other websites that you visit.

 

TAXES AND SHIPPING CONDITIONS

TAXES

Prices are in Euros and taxes are included for EU countries. The delivery may be subject to import taxes or VAT, which varies depending on the delivery country. CUEVA BIKES is not responsible for such overcharges.

 

SHIPPING

We offer FREE SHIPPING in all our products. In addition, no matter where you live, our bikes are shipped worldwide from our headquarters in Spain.

  

WARRANTY OF THE FRAMESET AND THE PAINTWORK

The frameset is covered by a six-year warranty and the paintwork is covered by a two-year warranty. Our guarantee starts from the date of purchase and is only valid for the initial owner of the frameset. We reserve the right to repair defective frames or forks and/or to replace them with a corresponding successor model. The guarantee only covers the above; other costs such as assembly, transport, etc. are not covered.

 

Damage caused by negligence (lack of care and maintenance), falls, overloads and modifications to the frameset is not covered in the guarantee. The guarantee also does not cover excessive stress on the frameset such as jumps, assembly of components or accessories that are not compatible,defects caused by improper handling,defects caused by normal wear of the bicycle, including those caused by material fatigue, defects caused by improper maintenance operations and frames used for demo or rental.

 

The warranty is applied only to the original costumer. The costumer has to register its product within 30 days of the date of the purchase by email following the instructions that are included in the delivery.  If the costumer does not register the product within the 30 days after purchasing the item the warranty is invalid. This warranty is not transferable and will be terminated upon transfer of the bike to a third party.

 

Warranty is subjective to the inspection by our department. The decision will be communicated to the customer through email. In case of a claim you will need to attach the original invoice to the item.

 

The warranty includes only replacement or repair coverage of the components mentioned above and in no case will it cover personal damages directly or indirectly caused by the failure during use. In case of crashes, the warranty will be considered null and will be voided.

 

The warranty on frame paintwork excludes damage caused by external forces or chemical-based detergents. The warranty will be invalidated by re-sprays.

 

The customer accepts the costs for shipment and modification as well as labor costs in our workshop.

 

RETURN POLICY

You can refund or make an exchange your order within 15 days of the receipt. The frameset must be in its original package and must not be opened. If an item is damaged it will be replaced, repaired or refunded after being evaluated by our team. Shipping fees are not refundable. Customized color framesets are not refundable. 

 

For more information about return instructions, contact us at info@cuevabikes.com